
Our Associates have delivered more than 5,000 presentations to local, regional, national and international conference attendees. Our audiences have ranged from a dozen to several thousand. Pick from one of these topics our associates have developed... or we'll help you design a customized message that fits your needs. Presentation, program and facilitation topics: NEW! Think like a fire commander: The mental management of decision making. A program for decision makers in business and industry. Fifty Ways to Kill a First Responder: Understanding emergency services situation awareness and decision making. Other programs include: Weapons of Mass Distraction: The causes and solutions to distraction. The Global War on Error: How to improve the accuracy of your decision making. The Leader's Toolbox: Best Practices for Leadership. Supervisor's Boot Camp: Preparing supervisors... BEFORE the promotion. How to get the job you really want: The 20 things they never taught you in school. Hiring and retaining the best people: Getting the right people... in the right jobs... and keeping them! Dealing with difficult people: Surviving and thriving when you're surround by A**holes. Understanding motivation: The art of getting people to do what you want while giving them what they need. Is our culture killing us? (.pdf) The first five minutes: The CAN approach to tactical decision making (.pdf) Fireground risk management through effective decision making Customer service beyond customer expectations Developing and improving teamwork Ethical leadership Evaluating and improving performance Marketing emergency services Managing and leading change Real world incident management for smaller departments Sail four ships to become a great leader The Power of the heart (energizing employee's work) Leadership in challenging times Coaching concepts for officers Cussing won’t help: Constructive conflict resolution Going beyond customer service Thriving in today’s changing environment Implementing a high performance management system in the fire and EMS service Team dynamics for the officer Dare to be a team member Assessing growth and development The high performance attitude Strategic planning for optimal performance Raising the standard Making the transition to officer Was it something I said? Managing the new work ethic Flying with eagles even when you are surrounded by turkeys Mentoring: Developing strategies for success The 5R's of motivation: Building morale Leadership: Rules of engagement Reinventing the leader Building morale: Recruiting & retaining members Attitudes in fire & EMS organizations Challenges of today's officers Hiring, firing and retaining employees |