Our Associates have delivered more than 5,000 presentations to local, regional, national and international
conference attendees. Our audiences have ranged from a dozen to several thousand.

Pick from one of these topics our associates have developed...
or we'll help you design a customized message that fits your needs.

Presentation, program and facilitation topics:

NEW!  Think like a fire commander: The mental management of decision making.
A program for decision makers in business and industry.









Fifty Ways to Kill a First Responder:
Understanding emergency services situation awareness and decision making.



















Other programs include:

Weapons of Mass Distraction:
The causes and solutions to distraction.


The Global War on Error:
How to improve the accuracy of your decision making.


The Leader's Toolbox:
Best Practices for Leadership.


Supervisor's Boot Camp:
Preparing supervisors... BEFORE the promotion.


How to get the job you really want:
The 20 things they never taught you in school.


Hiring and retaining the best people:

Getting the right people... in the right jobs... and keeping them!


Dealing with difficult people:
Surviving and thriving when you're surround by A**holes.


Understanding motivation:
The art of getting people to do what you
want while giving them what they need.


Is our culture killing us? (.pdf)


The first five minutes: The CAN approach to tactical decision making (.pdf)


Fireground risk management through effective decision making

Customer service beyond customer expectations

Developing and improving teamwork

Ethical leadership

Evaluating and improving performance

Marketing emergency services

Managing and leading change

Real world incident management for smaller departments

Sail four ships to become a great leader

The Power of the heart (energizing employee's work)

Leadership in challenging times

Coaching concepts for officers

Cussing won’t help: Constructive conflict resolution

Going beyond customer service

Thriving in today’s changing environment

Implementing a high performance management system in the fire and EMS service

Team dynamics for the officer

Dare to be a team member

Assessing growth and development

The high performance attitude

Strategic planning for optimal performance

Raising the standard

Making the transition to officer

Was it something I said?

Managing the new work ethic

Flying with eagles even when you are surrounded by turkeys

Mentoring: Developing strategies for success

The 5R's of motivation: Building morale

Leadership: Rules of engagement

Reinventing the leader

Building morale: Recruiting & retaining members

Attitudes in fire & EMS organizations

Challenges of today's officers

Hiring, firing and retaining employees
Program, Presentation & Facilitation Topics
When sending firefighters into fires where environments can exceed 1,000 degrees with zero visibility, there is little
margin for errors. This program will teach you the recognition-primed decision making process used by airline pilots,
surgical teams, military commanders, and, yes, firefighters. You will learn three levels of situation awareness and how
your conscious and subconscious thinking impacts your decisions and your actions. This program is amazing!

  • How experts make decisions in high stress, dynamic, ever-changing environments;
  • The role of situation awareness in high-stress decision making environments;
  • The three levels of situation awareness;
  • The role of expertise in decision making and situation awareness; and,
  • Ways to accelerate your decision-making expertise.
Here's what you'll learn:

  • How experts make decisions in high stress, dynamic, ever-changing environments;
  • 7 ways to accelerate your decision-making expertise;
  • The role of situation awareness in high-stress decision making environments;
  • 50 barriers that impact decision makers in dynamic, ever-changing situations;
  • 10 best practices for command decision-makers;
  • 5 critical command mistakes you can avoid;
  • How to develop and maintain strong situation awareness;
  • How to recover when your situation awareness is impacted; and,
  • And so much more!
     
To inquire about hosting a program, click the contact us link on the navigation bar.
"I have been in the fire service for 32 years and I learned more about how to command a fireground from this single program
than from any other training I have had since I joined the fire service."

Attendee feedback from the 2009 Fire Department Instructor's Conference
Indianapolis, Indiana

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