Frequently Asked Questions (FAQs) 

How do I host a program?

Just click on the "contact us" link and send us a note telling us you're interested. We'll get back to you to discuss the details.

How much does a program cost?

That varies depending on the topic and the length of the program. Many of the programs we present are free for the hosting agency. Contact us and we'll work out all the details with you.

Do you do custom programs?

Yes. In fact, custom programs are our specialty. We'll spend time, up front, learning about your special needs and then work with you to customize a powerful program that meets your needs.

How far in advance do I have to book a program?

That is difficult to answer. There are times of the year that are more popular than others for schools and conferences and our Associates do have some limitations on when and how much they can travel. These are details that can be after you make a program inquiry.

Can you present on any fire service topic I want?

No. Each of our Associates have areas of specialty in leadership, training, and officer development. Topics such as managing and leading change, dealing with difficult people, understanding motivation, recruitment and retention are our specialty.

Our Associates are recognized as national authorities on teambuilding, training program development, leadership, fireground command decision making, situation awareness, and fire department operations.

If we do not possess the expertise to teach the topic you want, we will tell you so, and then we will refer you to someone who can provide you an excellent program.

Where can I buy your books and videos?

Our books are self-published through Lulu.com. If you click on the "books and videos" link, it will direct you to where the books are sold. We are in the process of developing a full-length video of Fifty Ways to Kill Your Brother and that will be available in 2009.

Do you mentor/coach other officers?

Yes. It's one of our most enjoyable things I do. We have helped scores of firefighters become officers, mentoring many officers in their quest to become chiefs, and coaching numerous chiefs in their personal development or helping them through challenging times. Typically, coaching and mentoring is done over the telephone or via the Internet and sessions are conducted during evening and weekend hours to avoid conflicts with work schedules. Contact us and we'll discuss how we can help you be your very best.

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What is the cancellation and refund policy?  

When is payment due for a program?

All programs, unless explicitly stated otherwise, require prepayment of registration fees. The late fee policy is listed below:

Late Payment Fee Policy

Full payment of a registration fee is due prior to the program delivery. Registered participants who are not pre-paid may be removed from the program to make room for waitlisted participants. Registered participants who are not pre-paid will be assessed a late payment fee of $25.00, regardless of whether the participant attends the program or not.

Inquiries to these policies should be addressed to:

Richard B. Gasaway, PhD

President & Principal Consultant

Gasaway Consulting Group, LLC

P. O. Box 13542

Roseville, MN  55113-0542

www.RichGasaway.com

RBG3100@aol.com